Shipping policy

Shipping/Postage Policy

We aim to process and dispatch all orders as quickly as possible.
Please read the following information carefully when selecting your shipping method.

Order Processing & Dispatch

Orders are processed, packed and dispatched in the order in which they are received.

During busy periods, promotional events and sales, order volumes may be significantly higher than usual. As a result, it may take longer than normal for your order to be processed, packed and dispatched.

We appreciate your patience during these periods and recommend allowing additional time for your order to be fulfilled.

Express Postage

Please note that express postage refers to the delivery method only. Selecting an express shipping option does not guarantee that your order will be processed, packed or dispatched sooner.

Express postage does not mean that your order will jump the queue.

All orders, including express orders, are fulfilled, packed and dispatched in the order in which they are received. Once your order has been dispatched, express postage provides a faster delivery service than standard postage, subject to the delivery carrier’s network and service conditions.

For example, if there is a processing delay of 2–3 business days during a busy sale period, selecting express postage does not remove or reduce that processing time. It simply means that once your order has been dispatched, the delivery method is faster.

Peak & Sale Periods

During peak periods, sales, promotions and other high-volume events, dispatch times may be longer than our usual processing timeframe.

We strongly recommend allowing additional time for your order during these periods. Dispatch timeframes are estimates only and may vary depending on order volumes and circumstances outside our control.

By placing an order, you acknowledge that selecting express postage does not provide priority processing or guarantee an earlier dispatch date.

Delivery

Once your order has been dispatched, delivery times are determined by the shipping carrier and may vary depending on your location, the service selected, weekends and public holidays, and circumstances affecting the carrier’s network.

We are not responsible for delays that occur after an order has been handed over to the shipping carrier.

Pick Up / Click and Collect

This option is only available to students of WHSPA for their Performing Arts Uniform.

If you are not currently affiliated with WHSPA, this option is not available to you. Any orders placed for Pick Up/ Click and Collect that do not contain WHSPA Performing Arts Uniform items will be cancelled and refunded.

Thank you for your understanding and patience, particularly during our busiest periods.